Frequently Asked Questions
Oh no! The party I want is out of stock – what do I do?
We try our best to anticipate the demand for our items. If something is sold out, please reach out to us at firstname.lastname@example.org to get an estimate on when it will be back in stock.
Help! I need tips on how to set up my party…
We want to make the party set up as easy as possible on you to give you time back! Once you order a party, you will receive an email with “Tips & Tricks” for setting up your party, our “Party Planning Guide” and “Menu Suggestions” tied to your theme to take all the stress off you, the host. You can also refer back to the website photos for set up ideas.
Do you allow returns or exchanges?
At Celebrated we put a lot of love into each box to give you a more customized experience. With that in mind, all purchases are non-refundable unless you receive an incorrect or damaged item. In either of those instances, please reach out to us at email@example.com. and we will make it right!
Where do you ship?
We currently only ship inside the U.S. but we hope to expand outside of the U.S. soon so keep requests coming!
My party is around the corner. When can I expect my box to arrive?
Please allow 5-7 business days with Standard Shipping. We also offer 2-day expedited shipping if you’re in a pinch!
How can I track my order?
You will receive an email once your order has shipped with a tracking number. If you created an account, you can also check the status of your order by logging into your account. If you have any questions about the status of your order, you can reach out to us at firstname.lastname@example.org.
I love your products, but I don’t see the theme I want…
We are always looking for new ideas & would love to hear your feedback! Reach out to us at email@example.com and we will try our best to accommodate any requests you have.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express & Discover cards.
Can I use images from your site or social media pages?
When using our images please credit Celebrated with a link to our website.